- Bronco Billy's Hotel Cripple Creek
- Broncobillyscasino.com
- Bronco Billy's Casino Careers
- Broncobillyscasino.com
Director of Hotel Operations - Bronco Billy's Casino
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Bronco Billy's Casino
- Welcome to Bronco Billy’s! We are the best casino in Cripple Creek, Colorado and your #1 stop for all things fun near Colorado Springs. We offer fun, food, and fortune every day for the serious gamer.
- View the menu for Baja Billy's Restaurant Cantina and restaurants in Cripple Creek, CO. See restaurant menus, reviews, hours, photos, maps and directions.
- 3 blackjack tables ($1 to $5 bets), poker and 692 gaming machines. Colorado Grande Casino. 300 East Bennett Avenue Cripple Creek, Colorado (877) 244-9469 (719) 689-3517. 200 gaming machines. Creeker’s Gaming Hall. 274 Bennett Avenue Cripple Creek, Colorado.
Cripple Creek, Colorado 80813
United States
United States
Feb 24, 2021
26 reviews of Bronco Billy's Casino 'Yeee-Haw! I am from Texas and I have never felt more like a cowboy than when I was in this little mining frontier. This little town, located in the boonies of the mountains of Colorado, is like something out of a western movie.
Mar 26, 2021
Full Time
Hotel Operations
Bronco Billy’s Casino and Hotel is embarking on a substantial state-of-the-art expansion that includes a 300+ room hotel with a spa, extensive meeting and conference space, an additional fine dining restaurant and parking garage. We are looking for a Director of Resort Operations to join our team now who has the ability to oversee the development of the resort operations infrastructure to ensure the successful completion of the project in late 2022 and to continue with oversight of all hotel and resort operations into the future.
The Director of Resort Operations runs the hotel as an integral part of the gaming operation. The Director ensures all activities of the resort are in accordance with Bronco Billy’s objectives, while monitoring guest service and productivity standards with the objective of achieving revenue goals for the casino and hotel along with providing best in class guest service. The Director of Resort Operations is responsible for the overall management and direction of the Front Desk Services, Concierge, Spa, Valet and Housekeeping departments.
Essential Duties & Responsibilities
- Plans, coordinates and Directs all hotel operational functions in areas of responsibility, ensuring alignment with the strategic plan and vision.
- Ensures the maintenance and execution of best-in-class service and drives results through staff professional development and appropriate training programs that monitor results through evaluation, inspection, and analysis.
- Interfaces with team members frequently and keeps open communication in order to ensure a cohesive, consistent workforce that understands and provides guest service at an exceptional level.
- Oversees and partners with management of assigned areas to ensure efficient and appropriate staffing, employee development and training, performance management, and policy enforcement.
- Mentors department leadership, and establishes the parameters that empower and develop managers/supervisors with the authority to accomplish the duties of their assigned positions. Prepares department leadership for succession through development of key identified areas.
- Responds appropriately to all guest requests, problems, complaints and/or accidents promptly and in a courteous manner. Follows-up on outstanding issues to ensure guest satisfaction. Monitors and supports the VIP and guest request processes as well as their respective recognition programs.
- Directs the delivery and measurement of guest services within assigned departments consistent with core service standards.
- Monitors all department standards of safety, cleanliness and maintenance to ensure compliance. Works closely with Facilities & EVS to ensure housekeeping/laundry cleaning, sanitation, and presentation standards are met, as well as avoidance of schedule conflicts with other departments.
- Partners with leadership to coordinate and monitor progress of all major hotel projects. Actively conducts and participates in research, development, evaluation and implementation of new products, services, technology and processes to ensure a competitive position in anticipation of guest’s needs within the dynamic hospitality/gaming environment.
- Prepares hotel annual budget. Monitors budget, inventory in all areas of responsibility, and marketing strategies to produce both short-term and long-term profitability. Monitors all expenses and reports any variance. Assists with preparation of revenue and occupancy forecasting.
- Actively monitors advance sales to prevent reservation conflicts. Monitors oversold dates to ensure maximization of room revenue. Analyzes rate variance, monitors credit reports and maintains close observation of daily house count. Monitors selling status of house daily.
- Develops and executes business plans that enhance quality and service and manage associated costs.
- Ensures staff compliance with the Colorado Limited Gaming Act, Internal Control Minimum Procedures, internal policies and procedures and Colorado Limited Gaming Regulations.
GAMING INDUSTRY EXPERIENCE IS PREFERRED
Bronco Billy's Hotel Cripple Creek
Qualifications
- Degree in hospitality, business administration or related field preferred.
- Seven (7) years of hospitality and hotel operations experience required, that experience in a 4 Diamond hotel preferred; Five (5) years supervisory/management experience required.
- Experience using relevant PMS system(s).
Broncobillyscasino.com
Compensation commensurate with experience $80,000 – $130,000 annually
Bronco Billy's Casino Careers
Neverland casino free slots. All applicants must be able to demonstrate their US work authorization during the employment verification process.
Broncobillyscasino.com
To apply, please click on the “Apply Now” button which will submit your Casino Careers resume and place it in the Applicant Tracking Report. You may also use the Email Employer button to submit your resume.
Bronco Billy's Casino
233 E. Bennett Avenue
Cripple Creek, CO 80813
Phone: 719-689-2142
Web: https://broncobillyscasino.com
Bronco Billy's Casino, owned by Full House Resorts (FHR), has been a market leader in the historical mining town of Cripple Creek, Colorado for over 29 years and has been voted the Best Casino by the Colorado Springs Gazette for 8 years in a row! Cripple Creek is located one hour west of Colorado Springs, Colorado’s second largest city and less than three hours from world class skiing. The Colorado Springs metropolitan statistical area (MSA) has a population of approximately 668,000 and has shown steady growth in recent years.
At full capacity Bronco Billy's has over 800 slot and video poker machines, stadium games, 13 table games, a sportsbook, a 36-room hotel, a fine dining steakhouse and three casual dining venues. We are planning a 300+ room hotel expansion in the near future that will include an additional fine dining restaurant, meeting space, spa, roof-top pool and more!
FHR, based in Las Vegas, operates five casino facilities in Mississippi, Colorado, Indiana and Nevada. Each of our gaming properties reflects a unique atmosphere custom-designed for each regional market. If you are interested in a career in the Gaming Industry, we can offer you fast track career development and advancement opportunities.